Reviewing agent work: the quality bar

Your agent is fast and tireless, and it will still occasionally do something confidently wrong. Your review is the quality bar, and your reputation is exactly as good as the worst preview you ever approved. The good news: reviewing well is a checklist habit, not a technical skill.

The ten-minute review

• Read the request first, then the preview. You are checking "did we do what was asked," not "is this nice."
• Open it on your phone before your laptop. Your clients' customers are on phones; if it is wrong there, it is wrong.
• Click what should click: every changed link, button, and form. Submit the form and confirm the lead actually arrives.
• Read the words out loud. Agents write fluent copy that sometimes says slightly the wrong thing: a service the client does not offer, a town outside their area, a promise the owner never made.
• Check the facts against the client: phone number, hours, prices, service names, spellings. Fact errors are the ones clients notice instantly.
• Scan what should NOT have changed. Flip through the other pages for surprises. "While I was in there" edits are rare but real.

Writing revision notes that work

When the preview is not right, send it back the way you would brief a sharp contractor: specific, located, and about the outcome. "The headline on the services page overpromises; we do repairs, not full replacements. Rewrite to lead with repairs" gets a perfect revision. "Does not feel right" gets a coin flip. The agent is only as good as the note.

Calibrate by risk

• Light review: text edits, image swaps, small layout changes on inner pages. The checklist, quickly.
• Full review: anything on the homepage, anything touching forms or tracking, anything about pricing or legal claims, and every launch. Slow down.
• Client eyes too: new pages and launches get client approval through the portal before going live. Their approval is part of your quality system, not a courtesy.

Feed the lessons back

When you correct the same kind of mistake twice, stop and write the rule down in your skills and SOPs (next lesson) so the agent stops making it. Review effort should trend DOWN per request over time; if it is not, you are reviewing instead of teaching. The operators who win with agents are not the best prompters. They are the best editors who write down what they fix.